Refund Policy

Overview

This policy explains when refunds may be granted, how refund requests are handled, and the obligations of users and merchants using our payment Solution services.

Scope of the Policy

This Refund Policy applies to all users of Radiantroost It , including consumers, merchants, and business partners. It covers transactions processed via credit/debit cards, UPI, net banking, wallets, and other supported payment methods.

Eligibility for Refunds

• Duplicate or erroneous payments caused by technical issues
• Transaction failures due to banking or processing errors
• Overcharged amounts resulting from system or merchant errors
• Unauthorized transactions validated under fraud investigation
• Payments made in error due to incorrect merchant information
• Cancellations within the merchant’s approved refund window

For merchant-related transactions, refunds are processed only after the merchant confirms eligibility and submits a refund request.

Non-Refundable Transactions

• Service fees or setup charges paid to Radiantroost It
• KYC, onboarding, or compliance verification fees
• Transactions marked as non-refundable at payment time
• Transactions resulting from fraud or policy violations
• Disputes reported beyond regulatory time limits
• Claims without required supporting documentation

Platform Fees and Deductions

Solution fees, convenience fees, setup charges, and value-added services are non-refundable except in cases of platform error. Approved refunds may be subject to deductions for processing costs already incurred.

Refund Process

• Email us at radiantroostitservicespvtltd@gmail.com or raise a ticket via the dashboard
• Provide transaction ID, payment date, method, amount, and reason
• Attach supporting documents such as screenshots or confirmations

Our support team may contact you for additional verification before initiating the refund.

Timeframe for Processing Refunds

Approved refunds are initiated within 5–7 business days. The actual credit timeline depends on the bank or payment provider and is beyond our control.

Notifications will be sent once the refund is successfully initiated.

Transaction Reversals and Chargebacks

If a dispute is raised through a bank or card issuer, a chargeback process may begin. We coordinate with merchants and may request documentation. Approved chargebacks may result in deductions or fees charged to merchants.

Taxes and Additional Fees

Taxes (GST or otherwise) are refunded only where permitted by law. Administrative, processing, or third-party fees may be deducted and will be disclosed in the refund confirmation.

Merchant Responsibility

Merchants are primarily responsible for approving or rejecting refunds for their transactions. Radiantroost It acts as a payment facilitator and processes refunds upon merchant request, except in cases of fraud or technical failure.

Policy Changes

This Refund Policy may be updated periodically. Updates will be posted with a revised “Last Updated” date. Continued use constitutes acceptance.

Contact Information

For refund-related questions or support, please contact us at radiantroostitservicespvtltd@gmail.com.